These can vary by room type within each hotel, we WILL always display the exact cancellation policy on the payment page prior to the booking being finalised. The most common cancellation policies are:-
Non-Refundable: These are typically the cheapest available room rates with the strictest conditions, full payment is required at the time of booking and no refund is provided for cancellations.
Flexible: Full payment is still required to reserve the room but the reservation can be cancelled and refunded up to 7 days before arrival.
Pay at Hotel: These rooms can usually be cancelled up until the day before arrival free of charge, a valid payment card is required to secure the room but the actual payment is collected locally by the property. The hotel will collect payment in the local currency so the exact amount charged by the hotel is subject to daily exchange rate fluctuations.
Hotel Specific: In this scenario the hotel will provide a cancellation policy for the room being viewed in real time, in most cases this will mean that any cancellation after booking will incur a penalty charge levied as a fixed amount or as a percentage of the total price.