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COVID 19 Voucher/Refund Request and LIVE Status Check

By submitting your enquiry here, you will be provided with real time information on the status of your booking or refund request. Please be patient as this may take up to 60 seconds.

If your flight is cancelled our customer services team will submit the request to the airline on your behalf, however due to the large number of applications, the airlines and partners are taking longer to respond and we ask for your patience whilst your application is processed. There is no need to contact us further once you have completed this request.

Airline schedules are changing constantly so please check back regularly if your flight is still showing as operating.

Required items are marked with an asterisk (*)

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