Krystal Cancún Hotel

Policy Description

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 72 hours between bookings.
• On-site PCR COVID-19 testing is available for a MXN 2520 fee, and antigen/rapid COVID-19 testing is available for a MXN 420 fee; reservations are required for on-site testing.
• This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
• This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Mandatory Fee

You'll be asked to pay the following charges at the property:

• A tax is imposed by the city: MXN 79.88 per accommodation, per night

We have included all charges provided to us by the property.

Recreation Options

A 137-meter (150-yard) sundeck overlooking the Caribbean Sea features a 68.5-meter-long (75-yard) freeform pool with a waterfall at one end, a swim-up bar at the other end, and an infinity edge in the middle. Adjacent to the waterfall end is a jetted tub and a 3.5-meter-diameter (12-foot) children's pool near a grass playground. Guests are provided towels next to the kids club.

During the winter, the shallow beach in front of the hotel disappears, but it builds up again in spring and summer. In place of the beach, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade.

An independent operator, AquaWorld, maintains a desk at the hotel for booking fishing trips and scuba diving/snorkeling excursions and for scuba-diving instruction. AquaWorld's main center is a marina 6.5 km (4 mi) away on Nichupté Lagoon, where many watersports are available, including kayaks, personal watercraft, sailboats, and parasailing and windsurfing gear. Other independent operators on the beach nearby sometimes rent personal watercraft and arrange parasailing flights.

The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is just 2 km (1.25 mi) away.

The recreational activities listed below are available either on site or near the resort; fees may apply.

Amenities

Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Business Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 5 meeting rooms available for events. Free valet parking is available onsite.

Location

With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 5-minute drive from La Isla Shopping Mall and 7 minutes from Tortuga Beach. This 4-star hotel is 2.6 mi (4.2 km) from Langosta Beach and 3.7 mi (6 km) from Playa Tortugas.

Spa Services

The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.

Nearby Things to Do

Distances are displayed to the nearest 0.1 mile and kilometer.

Gaviota Azul Beach - 0.3 km / 0.2 mi
Cancun Convention Center - 0.3 km / 0.2 mi
Forum By The Sea Mall - 0.4 km / 0.2 mi
Forum Beach - 0.4 km / 0.2 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.4 km / 0.3 mi
Plaza Caracol Mall - 0.5 km / 0.3 mi
Caracol Beach - 0.6 km / 0.3 mi
Chac Mool Beach - 0.9 km / 0.6 mi
Cancun Golf Club at Pok Ta Pok - 2.6 km / 1.6 mi
Tortuga Beach - 3.1 km / 2 mi
La Isla Shopping Mall - 3.4 km / 2.1 mi
Tequila Museum - 3.6 km / 2.2 mi
Isla Dorada - 3.9 km / 2.4 mi
Langosta Beach - 4.3 km / 2.7 mi
Kukulcan Plaza Shopping Mall - 4.3 km / 2.7 mi

The preferred airport for Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN) - 23.6 km / 14.7 mi