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The TravelUp Customer Service team are always available 24/7 to help you make a reservation or to assist with any other queries you may have. You can email your request to package@travelup.com (please allow up to 12 hours for a response) or call us on one of the telephone numbers shown below to discuss with an advisor.

Privacy Policy

PRIVACY POLICY

  1. Introduction
    1. We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.
    2. This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
    3. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
    4. In this policy, "we", "us" and "our" refer to TravelUp Limited trading as Safe Surface Sensor.
  2. Credit
    1. This document was created using a template from Seqlegal.
  3. The personal data that we collect
    1. In this Section 3 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
    2. We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
    3. We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.
    4. We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
    5. We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
    6. We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
    7. In some cases we may also need to collect more sensitive data such as medical information and details of any special requirements, or dietary information to ensure your booking is delivered to meet your needs.
  4. Purposes of processing and legal bases
    1. In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.
    2. Operations -We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders and bookings, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter such a contract.
    3. Publications -We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent OR our legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    4. Relationships and communications - We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
    5. Direct marketing - We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent OR our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users. You can unsubscribe from marketing emails at any time by clicking on the unsubscribe link in a marketing email you have received from us.
      Please note you will always receive emails and/or text messages or phone calls related to any bookings with us.
    6. Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
    7. Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to run our business properly and efficiently in accordance with this policy.
    8. Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
    9. Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
    10. Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
    11. Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
  5. Providing your personal data to others
    1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
    2. Your personal data held in our website database will be stored on the servers of our hosting services providers.
    3. We may disclose you name, email address, telephone number, postal address to our suppliers or subcontractors insofar as reasonably necessary for the completion of the services requested by you. We need to share details for all passengers on the booking with the airline, hotelier or any other supplier we are buying your requested service from. This will include personal information for all passengers such as title, name, date of birth and sometimes passport information including nationality (for Advanced Passenger Information purposes). It will also include more sensitive data such as medical information and details of any special requirements, or dietary information however; we will only share information that is relevant and necessary to fulfil your booking.
    4. We may also be required by law to share your information with certain government organisations such as customs or immigration authorities, the police or other legal bodies if a valid legal request has been received.
    5. Financial transactions relating to our website and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
    6. In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  6. International transfers of your personal data
    1. In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom.
    2. The hosting facilities for our website are situated in the United Kingdom. The competent data protection authorities have made an "adequacy decision" with respect to the data protection laws. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities.
    3. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
  7. Retaining and deleting personal data
    1. This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. We will retain your personal data as follows:
      1. contact data will be retained for a minimum period of 6 months following the date of the most recent contact between you and us, and for a maximum period of 12 months following that date;
      2. account data will be retained for a minimum period of 6 months following the date of closure of the relevant account, and for a maximum period of 12 months following that date;
      3. transaction data will be retained for a minimum period of 6 months following the date of the transaction, and for a maximum period of 12 months following that date;
      4. communication data will be retained for a minimum period of 12 months following the date of the communication in question, and for a maximum period of 24 months following that date;
      5. usage data will be retained for 6 months following the date of collection.
    4. Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
    5. All information will be stored on our own secure servers and systems to help us handle your booking. Your information will be backed up on to secondary servers and eventually tape backup. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All electronic transactions you make to or receive from us will be encrypted using SSL (Secure Socket Layer) technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
    6. When your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. However, if we are unable to pass this information to the relevant suppliers, we cannot proceed with your booking.
    7. We also have our own customer service teams based in countries outside of the EEA and UK who will only access your data in connection with your booking via our secure systems and servers.
    8. Our website may contain links to other websites. Once you have left our website, we do not have any control over the privacy and security of the other websites and suggest you familiarise yourself with their policies.
  8. Your rights
    1. In this Section 8, we have listed the rights that you have under data protection law.
    2. Your principal rights under data protection law are:
      1. the right to access - you can ask for copies of your personal data;
      2. the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
      3. the right to erasure - you can ask us to erase your personal data;
      4. the right to restrict processing - you can ask us to restrict the processing of your personal data;
      5. the right to object to processing - you can object to the processing of your personal data;
      6. the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
      7. the right to complain to a supervisory authority -you can complain about our processing of your personal data; and
      8. the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
    3. These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
    4. You may exercise any of your rights in relation to your personal data by emailing dataprotection@travelup.com giving written notice to us.
  9. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
  10. Cookies that we use
    1. We use cookies for the following purposes:
      1. authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website cookies used for this purpose are: N/A
      2. shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website cookies used for this purpose are: N/A
      3. personalisation - we use cookies to store information about your preferences and to personalise our website for you cookies used for this purpose are: N/A
      4. security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally cookies used for this purpose are: N/A
      5. advertising - we use cookies to help us to display advertisements that will be relevant to you cookies used for this purpose are: TBC
      6. analysis - we use cookies to help us to analyse the use and performance of our website and services.
      7. cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally
    2. You can find out more about the cookies we use and learn how to block or delete cookies in our cookie policy.
  11. Cookies used by our service providers
    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy
  12. Managing cookies
    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
      1. https://support.google.com/chrome/answer/95647 (Chrome);
      2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. https://help.opera.com/en/latest/security-and-privacy/ (Opera);
      4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
      6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  13. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
    3. We may notify you of changes OR significant changes to this policy by email.
  14. Our details
    1. This website is owned and operated by TravelUp Limited.
    2. We are registered in England and Wales under registration number 02697033, and our registered office is at 1 Zodiac House, Calleva Park, Aldermaston, Berkshire. RG24 9FY, United Kingdom.
    3. Our principal place of business is at 1 Zodiac House, Calleva Park, Aldermaston, Berkshire. RG24 9FY, United Kingdom.
    4. You can contact us:
      1. by post, to the postal address given above;
      2. using our website contact form;
      3. by email, using [the email address published on our website.
  15. Data protection officer
    1. You can contact us at any time to find out what information we hold on you by emailing dataprotection@travelup.com
    2. If the information we hold on you is incorrect; you can email us at dataprotection@travelup.com to let us know what needs updating and we will correct it.
      Alternatively, you can write to us at: The Data Controller, TravelUp Group, 1 Zodiac House, Calleva Park, Aldermaston, Reading RG7 8HN.
  16. Questions and making a complaint
    1. If you have any questions about our privacy policy you can contact us by emailing dataprotection@travelup.com or in writing to: The Data Controller, TravelUp Group, 1 Zodiac House, Calleva Park, Aldermaston, Reading RG7 8HN.
    2. Travel Up Limited is a registered Data Controller under the Data Protection Act 1998 with the ICO (Information Commissioner’s Office). If you are not happy with how we are processing your data, you can submit a complaint to the ICO via their website www.ico.org.uk
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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate